The customer may claim a refund for services in the following cases:
- If the Agency missed the deadline for fulfilling its obligations, the Customer has the right to immediately send a claim, the agency refunds 100% of the amount paid;
- The customer has the right to withdraw unmotivated at any time, no matter what stage the service is at, subject to payment to the agency of the costs actually incurred;
- The customer has the right to request a refund of the balance of unused funds from the account upon termination of the contract, or in case of arguments about the inability to use the services of the Agency.
The Customer may request a refund no later than 7 calendar days after the payment is made:
– if the service has not been started yet;
– if the Customer decides to refuse the service provided, the Agency shall make the refund less the costs incurred.
After 7 calendar days and no later than 6 months from the date of service rendering, the request for a refund shall be considered on a case-by-case basis with the Customer’s arguments about the poor quality of services rendered.
Refunds are made by the Agency upon a written request of the Customer sent to the email address [email protected].
The application for a refund shall be made in a free form and shall contain the following data:
– The subject of the letter is “Request for Refund”.
– company/project name;
– the name of the service;
– the reason for the refund;
– amount of payment and currency in which it was made;
– date of the transaction;
– contact information (phone number, email).
Grounds for refusing a refund:
– The agency may deny a request for a refund if there is evidence of fraud, abuse of reimbursement, resale of agency services, or other manipulative practices. Promotions, upgrades and changes to existing plans are not eligible for refunds.
For each service, the request is reviewed individually, on a first-come, first-served basis, and takes time to process. The refund manager will provide you with information about the status of your request.
Once your refund request is approved, the Manager will let you know. The refund process itself may take up to several weeks, depending on your payment method, your bank, and other reasons.
The amount paid for the product will be refunded in the same way as the payment was made. The actual costs incurred by the agency may be deducted from the amount refunded.